A DESIGN AND IMPLEMENTATION OF ONLINE HOTEL MANAGEMENT SYSTEM (CASE STUDY)

This project work is primarily designed to give an insight to online based hotel management system. It is as a result of problem associated with the existing system which involves the use of manual method in processing and keeping information in the system. So among the numerous problems associated with the existing system are; staff are spending far too much time chasing mistakes instead of attending to customers, sales going unrecorded, inventory doesn’t match your tallies and other. Online hotel management system database used by hotel personnel to collect data, process it and also store it for future use. This project made use of data collected from Kenan Lodge, materials from the internet. In this project, the implementation of the computer-based system was carried out using PHP, JAVASCRIPT, CSS, WAMP SERVER, and MYSQL for the database. In conclusion, the work met all the objectives intended. It is however, recommended for use by every aspiring hotel.

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This project examines the aspect of the hospitality industry which is Hotel management. In the 21st century the use of the internet, computers and other electronic devices have made handling different jobs and aspects of management very easy. This project is the design and implementation of an electronic hotel management system that provides proper management of data and transactions in a centralized and organized manner and also provides a user friendly interface with which the user can interact easily with the just little or elementary knowledge of operating computers. This project is designed to create a platform that allows booth the user and administrator to keep track of transactions like room reservations, room booking, financial administration of the hotel, staff record keeping, online reservation and other day to day activities involved in the running and management of a hotel. The implementation is based on the requirements for a hotel management system. The project work is divided into five major categories which are; Front Desk, Accommodation, Catering, Finance & Account and Personnel Staff Record (Human resource management). This project accomplished the task of building a system that ensures accurate record maintenance which was done through proper identification of customers and the proper designation of user functions with most of the processes being done automatically. An electronic hotel management information system is required to assist management of data in the hospitality industry and also to make the entire hotel management process easier. The project was designed with the use of Microsoft visual Studio which is an integrated development environment made by Microsoft. It can be used to develop console and graphical user interface applications along with windows form application websites. The database system was created using Microsoft SQL server (MSSQL).

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This study aims to develop and design an on-line hotel reservation and management system for the College of International Tourism and Hospitality Management of the Lyceum of the Philippines University, Batangas Campus. It presents user-friendly features that will familiarize CITHM students on the online hotel reservation system, evaluate it and highlight the benefits it can provide to the college and staff. In addition, it will purvey supplement material in their front desk operation course. The researchers used the System Development Life Cycle and Microsoft Web Developer 2008 as the programming language. The developed software served as a tool for the students of CITHM to familiarize them on how to operate an online hotel reservation system. The developed software was an effective aid for the instructors in teaching the basic operations of hotel reservation system to their students. It also provided online security to protect privacy and financial information of clients.

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